CreditMantri Finserve Private Limited
Door No.3, Block B, No. 147, 2nd Floor, Workeasy Space Solutions, RK Swamy Centre, Hansa Building, Pathari Road,Thousand Lights, Chennai, Tamil Nadu600006
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Yes Bank 24*7 customer care toll-free number for all general enquiries is 18002000 .
Customer care team has been evolving continuously, technology has been leveraged consistently to improve the practices and deliver the best to the customers. Customer care team is a key phenomenon for increasing repeat business and references. Banks particularly thrive on repeat businesses. There is increased customer focus due to the intense competition in the banking industry.
Yes Bank has a robust customer care team. There are separate departments which cater to different types of queries.
About Yes Bank Car Loan Customer Care
The toll-free numbers applicable for reaching out to Customer care executives are mentioned below –
There are also the all India numbers which demarcates between its Indian customers and those staying outside of India. Also, there are specific numbers for certain types of queries such as credit card issues. Also, Yes bank has a very elaborate customer base in USA, UK, Gulf nations; it is only appropriate to have a dedicated team to cater to their needs. These numbers are also required to be operational during the day time in those respective countries. Hence, Yes bank has customer support staff who work in shifts which are not native to the Indian day time.
In addition to this the SMS service can be used, wherein the customer can send an SMS “help” <space> customer ID to +919223390909. The customer care executive will get in touch with the concerned customer on the registered mobile number. Typically, the customer care executive will reach the customer on a week day between 10 a.m. – 5.30 p.m. The turnaround time is stipulated at 24 hours or 48 hours depending on the severity of the issue or complaint raised by the customer.
There are various means by which one can reach out to the customer care team. There is the voice mail, email, post, SMS etc., The team is available on toll free numbers 24 * 7 across the year. One can also call the local branch of Yes Bank and speak to the customer care executive who will be able to resolve the issue effectively. Most banks have been networked extensively and have a centralized database system. Thereby, the customer data is available with the customer support executive who can access it from anywhere in India irrespective of where the customer is calling from.
Another alternative to the above is to walk into any branch of Yes bank and meet the help desk executive who will be able to guide the customer. If the customer walks into the branch where the account has been active, the data is typically retrieved within lesser time.
Another alternative to the above is to write an email to the concerned department. The email will be responded as per the agreed turnaround time. Below are the email ids applicable for customer queries, feedback or complaints –
The email can also be addressed to the specific branch manager of Yes bank where the customer has an account. The email responses are more elaborate and can be documented to enable revisiting them as required at a later date.
Another method of reaching out to the customer care team is by using the mobile application. You can leave a query on the mobile application on the chat window and the same would reach the concerned customer care executive quoting the customer ID. The response is instant or within the turnaround time agreed upon.
The good old postal service still exists to help customers, who are not tech savvy. The semi urban and rural customers and often, senior citizens prefer to use the postal mode of communication. The resolution time taken in this mode of communication is significantly higher as compared to other digital modes.
The Corporate address to send the registered post is as mentioned below –
YES BANK Limited, Nehru Center,
9th floor, Discovery of India,
Dr. A.b. Road, Worli, Mumbai - 400 018, India
The grievance redressal forum can be approached in case the customer does not get a satisfactory resolution. There are specific levels of escalation which needs to be adhered to by the customer to ensure that the query or complaint is duly addressed and resolved amicably. The levels in the grievance redressal procedure in Yes bank are stated below –
Level 1 – Contact customer care representative
During this interaction, an ID will be created for the query or complaint raised, the same has to be quoted for all further communications
Level 2 – Nodal officer / grievance redressal officer
The customer, if unsatisfied with the response from customer care team can reach out to the Nodal officer. The customer may either call, write, email or post to the Nodal officer. Alternatively, the customer can also seek time with the Nodal officer to have a face-to-face meeting. The contact details of the nodal officer are as below –
Head – Grievance Redressal
Yes Bank Limited 5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai - 400013
Phone No: 022-39489373
Level 3 – Writing to the Principal nodal officer is the last level of escalation, normally, the complaints are resolved prior to this stage –
Principal Nodal Officer
Yes Bank Limited 5th Floor,
IFC, Yes Bank Tower, Elphinstone (W),
Mumbai - 400013
Phone No.: 022-39489374
Certain basic criteria have to be met for eligibility to avail car loan from Yes bank. The basic criteria for qualifying for car loan are mentioned below –
Based on the eligibility, the documents have to be submitted along with completely filled application. The documents required are – identity proof, age proof, address proof, income proof. If the documents submitted are satisfactory and the assessment made by the officer for the quantum of loan is approved, the loan will be sanctioned to the individual.
Yes bank was founded in the year 2004 by Rana Kapoor. It is the fifth largest private sector bank in India. Yes bank focuses a lot in commercial banking. It currently operates with over 630 branches and over 2000 ATMs. The bank has been recognized for its extensive professional banking services.
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