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Syndicate Bank Car Loan Customer Care

Syndicate Bank 24*7 customer care toll-free number for all general enquiries is 1800-225-092 / 1800-425-0585.

Car financing has come a long way since the days of dealer tie-ups. Today banks – both nationalized as well as cooperative banks offer a great deal of flexibility with respect to car loans. Apart from the various loan options, banks also offer more and more service to their customers – not just when applying for the loan but throughout the loan term. Here is all you need to know about customer care with respect to Syndicate Bank Car Loan.

Syndicate Car Loan Customer Care Number
Syndicate 24X7 Car Loan Customer Care Number

Syndicate Bank 24*7 Customer Care Numbers

Syndicate Bank Car Loan Customer Care

Syndicate Bank has a 24x7 customer care facility that you can call at any time for making queries, requesting services, or to lodge a complaint. Unlike other banks, Syndicate Bank offers you two toll free numbers which you can call at free of cost. There is also a third number available for general enquires. Here are the numbers –

Toll-free number: 1800-225-092

Toll-free number: 1800-425-0585

For general enquiries: 080-22260281

There are also some city specific customer care numbers you can call.

Customer Day at Syndicate Bank

Just as schools have “Open Day” Syndicate bank has “Customer Day”. This day is observed on the 15th of every month at all offices of the bank, be it corporate, regional, or branch offices. The doors are thrown open between 3 to 5 pm and any customer can walk into any office of Syndicate Bank to meet any officer – irrespective of hierarchy – and raise any issue he or she may be facing with regard to both banking and non-banking services. You can also make suggestions for improvement in technology, processing, or other aspects of servicing.

Online Assistance for Queries, Feedback or Complaints

For enquires related to loans, you can contact Syndicate Bank anytime between 10:00 a.m. to 5:00 p.m. on all working days. You can also connect via email or write to us. Walk into any branch of Syndicate Bank to resolve your queries regarding your Syndicate Bank Car Loan.

Syndicate Bank Procedure for Complaint Redressal

Here are the steps to be followed for complaint redressal –

1. Check FAQ

The first recourse for any complaint you may have is to check the Frequently Asked Questions section of the bank website. If you do not find your query here move to the next step.

2. Bring the issue to the bank’s notice

If you do not find your query listed in the Frequently Asked Questions section, use one of the many channels of communication – phone, email, or letter – to bring your issue to the bank’s notice. The executives from the bank will make every effort to help you. You will be allotted a complaint number at this stage. Please use this as a reference in all future correspondence for this issue.

3. The Regional Manager of your area

If your issue is still not resolved, you can approach the Regional Manager via email, call, or letter. You can either discuss your issue over a call or fixe up an F2F meeting. Please share the complaint number allotted to your complaint in step 2 above to help the Regional Manager track your complaint.

4. Corporate Office

If you still feel dissatisfied, you can write or email to the corporate office in Bangalore at the following address -

General Manager

Syndicate Bank, Corporate Office

Planning & Development Department

Syndicate Bank Building

2nd Cross, Gandhinagar,

Bangalore – 560009

The Nodal officer will look into your issue.

You can also connect via phone, FAX, or email.

Line Functioning Heads

Usually all complaints are resolved much before reaching this level. However, in the unfortunate event your complaint has still not been addressed satisfactorily, you may approach Line Functioning Head for loans at the corporate office.

Last Recourse

As a matter of final recourse, you can move up to the level of Managing Director or Chairman of the bank directly by calling in or visiting the corporate office. However few if any complaints reach this stage. Most are resolved within the first 2 steps of complaint redressal.

There is also the Internal Ombudsman who can help resolve your query. You can contact the internal ombudsman here –

Directorate of Public Grievances, Govt. of India,

Cabinet Secretariat

Sansad Marg, New Delhi

Syndicate Bank Car Loan Online Application

In order to apply for Syndicate Bank car loan online, visit the Syndicate Bank website and follow these steps -

1. Under the Products menu select Loan.

2. Then select Loan Enquiry => Vehicle Loan.

3. In the form that pops up, fill in all your details.

4. The bank’s representative will call you – usually within 24 hours – to help you through the loan application process.

Syndicate Bank car Loan Amount

For New Cars

  • For corporates who wish to avail loan of above 25 lakhs, there is a ceiling of 85% of the on-road price of the car.
  • For loan applications below 25 Lakh, the ceiling is 95% of the on-road price plus an additional loan of 10,000 INR for accessories. There is also an overall ceiling of 3 times the gross annual income of the borrower.

For Used Car Loans

  • You can apply for a loan amount of up to Rs.10 lakh or 70% of the valuation of the vehicle, whichever is less.
  • The rate of interest is related to the age of the vehicle.

Syndicate Bank car loan Loan Interest, Tenure and Fees

syndicate-bank car loan can be availed by any individuals aged 21 to 65 years and belonging to one of the following categories –

Interest Rate9.15%
Processing Fees
  • For loans above 25000 and below 2 Lakh, the processing fee is 1.25 per thousand.
  • Part of 1000 is considered whole for purpose of processing fee.
  • The processing fee is subject to a minimum of INR 125.
  • For loans above 2 Lakh the fee is INR 200 per lakh.
Loan Tenure1 year to 7 years

Factors Affecting Syndicate Bank Car Loan EMI

  • Co-Applicant – Syndicate Bank accepts co-applicants for car loans. The income of the co-applicant will be added to the income of the primary applicant for purpose of computation of eligibility and repayment capacity.
  • Income Flow – Syndicate Bank takes into account income inflow and debt outflow for computation of eligibility for loan. Having a healthy income inflow and a low debt-outflow will increase your chances of approval.
  • Loan Tenure – A short tenure means you repay the loan faster. However you will have to pay a higher EMI in order to do so. On the other hand, if your income does not permit a high EMI, you may have to extend your tenure.
  • Existing Customer – If you are an existing customer and already have a bank account with Syndicate Bank, your application process will move faster since most details are already available for verification.

Syndicate Bank car loan eligibility

ParametersSalaried ProfessionalsSelf Employed
Age
  • Minimum -21 years
  • Maximum -60 years
  • Minimum -21 years
  • Maximum -60 years
IncomeMinimum 1,20,000 p.aMinimum 1,20,000 p.a

About Syndicate Bank

Originally named Canara Industrial and Banking Syndicate Limited, Syndicate Bank got its name from the word Syndicate – which had become a pseudonym for the earlier name. It was among the 13 banks nationalized by the Government of India on 19 July 1969. They offer car and other vehicle loans under their SyndVahan scheme for both old and new cars.

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