Interested in financial products

Tamilnad Mercantile Bank Personal Loan Customer Care

Tamilnad Mercantile Bank is one of the most trusted private sector banks in India. Initially, it was started as a local bank, catering to the banking needs of small businessmen and merchants in South Tamil Nadu. Today the bank has grown to expand its presence significantly. The bank offers personal loans to help individuals meet their cash requirements for various personal expenses. Customers can connect with the customer service team on the following helpline numbers 1800 425 0426 (toll-free) or +91 98424 61461 to find answers to all their personal-loan related queries.

Tamilnad Mercantile Bank Personal Loan Customer Care Number
Tamilnad Mercantile Bank 24X7 Personal Loan Customer Care Number

About Tamilnad Mercantile Bank

Tamilnad Mercantile Bank Personal Loan Customer Care

Tamilnad Mercantile Bank was started way back in 1921. Initially, it was known as Nadar Bank Ltd and was established to offer banking services to the thriving business community of Nadars. The bank is headquartered at Tuticorin, a port in Tamil Nadu. Until independence, Tamilnad Mercantile Bank (TMB) had only four branches – Tuticorin, Virudhunagar, Sivakasi and Madurai.

Today, the bank has grown significantly and has 509 full-fledged branches spread all across the country. The bank also has 6 central processing centres, 12 regional offices, 4 currency chests, 11 extension counters and 1151 automated teller machines. All the branches of the bank are fully computerised and updated with the latest technologies to benefit customers.

Tamilnad Mercantile Bank Customer Care

Tamilnad Mercantile Bank is well-known for its dedicated and personalised customer service. Customers can write to the bank or call the customer service team via the toll-free number for any clarifications/queries/complaints/feedback regarding the bank’s products and services.

All-India Toll-free Customer Care Number: 1800 425 0426

*The customer care number is available from 10:00 to 6:00 pm, Monday to Saturday, except for Saturdays that fall on bank holidays.

Alternatively, customers can also use the following helpline number to get in touch with the banking team.

+91 9842 461 461

*Note that calls made to this number are chargeable and standard call rates apply.

Tamilnad Mercantile Bank Personal Loan

Tamilnad Mercantile Bank offers an easy-to-avail personal loan to meet the immediate cash requirements of the common man. The loan amount can be used for any expenses like marriage, education, medical bills, household repairs, gadget purchase and more.

Salient Features of Personal Loans from TMB

  • Eligibility – Salaried employees aged below 54 years
  • Loan Amount – Six times the gross salary with a maximum loan amount of Rs. 2,00,000.
  • Repayment Tenure – Maximum of 60 months. 
  • Processing Charges – 1% of the sanctioned loan amount. 

For any further details regarding the availability, eligibility and documentation required, get in touch with the customer care team.

Tamilnad Mercantile Bank Personal Loan Customer Care

Customers who require further details about the personal loan services from Tamilnad Mercantile Bank can connect with the customer care team using any one of the following ways:

  • Helpline numbers: 1800 425 0426 (toll-free) or +91 98424 61461 (standard call rates apply)
  • Via SMS: Customers can send an SMS “help” to +91 98424 61461, and the customer care team will get back to you shortly.
  • Via Email: Alternatively, customers can also reach out to the customer care team by sending an email to

*Note that the customer service team is available from 10:00 am to 5:30 pm, Monday to Saturday on all bank working days.

NRI customers can get in touch with the customer service team by sending an email at nricell[at]tmbank[dot]in.

Tamilnad Mercantile Bank Grievance Redressal Mechanism

Level 1: At the Branch Level

If you are not satisfied with the responses received from the customer care team, you can always reach out to your branch manager to file your complaint or grievance.

Level 2: At the Nodal Level 

If grievances are not resolved to satisfaction, customers can further escalate the issue by writing to their respective Nodal Officers.

Nodal Office RegionEmail ID

Hyderabad Region


Mumbai Region


Chennai Region


Tirunelveli Region


Madurai Region


Coimbatore Region


Thoothukudi Region


Bengaluru Region


Trichy Region


Trivandrum Region


Salem Region


Ahmedabad Region


Level 3: At the Head Office Level 

If the branch manager does not respond within a reasonable time or if you have not received a satisfactory resolution of your complaint, you can write to the General Manager of Business Development at the following address:

General Manager

Business Development Department

Tamilnad Mercantile Bank Limited

57 V.E.Road, Tuticorin, Tamilnadu, India

Pincode: 628 002.

Alternatively, customers can also use the online complaint form to submit their grievances.

DepartmentPhone Number

Accounts, Compliance and Inspection

+91 461 233 3390

Credit Card

+91 461 232 1130


+91 461 232 0360


+91 461 232 5411

Tamilnad Mercantile Bank Contact Numbers of Regional Offices

Customers can also contact the regional offices of their location for any further assistance.

CityAddressContact Number

Ahmedabad Regional Office

#2-B, Wall Street, First Floor,
Opp. Orient Club, Besides Jungle Book Restaurant

( +91 ) 909 993 5390

Bengaluru (Bangalore) Regional Office

# 19-F, 1st Floor, Abhinay Theatre Complex,
B.V.K Iyengar Road

( +91 80 ) 2287 3435

Chennai Regional Office

45, Pulla Avenue, East Block, Shenoy Nagar

( +91 44 ) 2621 8579

Coimbatore Regional Office

# 540, D.B.Road, First Floor, R.S. Puram

( +91 422 ) 254 2486

Hyderabad Regional Office

# 102, 103 & 124, Chenoy Trade Centre,
First Floor, Park Lane, S.D. Road, Secunderabad

( +91 40 ) 2781 6880

Madurai Regional Office

30, Besant Road, Chinnachokkikulam

( +91 452 ) 253 2392

Mumbai Regional Office

Unit No. 4, Banking Plaza,
APMC Market, Sector 19, Vashi, Navi Mumbai

( +91 22 ) 2766 9236

Salem Regional Office

# 105, Ramakrishna Road, First Floor,
Near Anna Bus Depot

( +91 427 ) 231 1156

Thiruvananthapuram Regional Office

First Floor, Kuraisha Plaza,
T.C. 54 / 2(4), (5), (6), (7), Pappanamcode

( +91 ) 944 723 4402

Thoothukudi Regional Office

14F & G, Mani Nagar,
Palayamkottai Road

( +91 461 ) 232 6048

Tiruchirapalli Regional Office

PL.A, Kanagu Towers, 11th Cross,
Second Floor, Thillai Nagar

( +91 431 ) 274 1582

Tirunelveli Regional Office

3A / 16, South Bye Pass Road,
First Floor, Vannarpettai

( +91 462 ) 250 2411

Tamilnad Mercantile Bank Personal Loan Customer Care - Customer Reviews

4 / 5 (4 Reviews)
8 Sep 2020

Product offers,Usefulness of information,Credit Report Analysis,Website/app interface,

×Thank you! Your comment will be reviewed and posted shortly.

CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf. We do not sell any loans on our own and do not charge any fee from our customers/viewers for the purpose of loan application