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Kotak Whatsapp Banking – All You Need To Know

Kotak Bank has launched Kotak Whatsapp Banking, which lets you do most of your banking transactions and check your account balance through Whatsapp.

Whatsapp has become the go-to app for messaging, and it’s not just for personal conversations. What started as a simple chat app with millions of active users has now become an indispensable tool for businesses. It’s even more useful when it comes to banking. Here’s why you should get your Kotak banking services on WhatsApp – and how!

What Is Kotak Whatsapp Banking?

Kotak Bank is bringing banking services to your fingertips with the launch of Kotak Whatsapp Banking. With this convenient feature, you can do most of your banking transactions and check your account balance through Whatsapp. It’s the latest in a string of ways Kotak Bank is making your banking experience simpler and more convenient.

If you’re already a Kotak Bank customer, you’ve probably used some of its other banking services, such as its app or website. But now you can do all your banking transactions and check your account balance through WhatsApp. This means you can make your banking experience simpler and more convenient. All you need to do is download the Whatsapp app, which most of us already have, and start banking.

Some of the things you can do with Kotak Whatsapp Banking include: - View your account balance - Request a statement – Request a cheque book - Get help and support --- and much more!

How Do I Access Kotak Whatsapp Banking?

Here is a step by step guide on getting started with Kotak Whatsapp Banking -

1. If you are using a mobile device, click here to get started OR dial 9718566655 from your registered mobile number.

2. Add '022 6600 6022' to your phone's contacts.

3. Open WhatsApp, search for the contact, and send "help" as a message to learn about the services available.

4. Enter a number against the service, such as "1" or "Bank Account."

5. Enter the 6-digit OPT sent to your registered mobile number on WhatsApp, and then follow the on-screen instructions.

What Are The Services That Can Be Availed Via Kotak Whatsapp Banking?

Upon registering for WhatsApp banking, you will start receiving alert messages/notifications from your bank via WhatsApp rather than SMS.

According to Deepak Sharma, Chief Digital Officer at Kotak Mahindra Bank, the familiarity and simplicity of the WhatsApp messaging platform allows customers to interact with the bank and get answers to questions in a seamless and convenient manner.

You can also chat with your bank to get information about your cards, fixed deposits, mini statements, pre-approved loans, and so on. For example, if you want to know your credit card's outstanding balance or reward points, type "credit card outstanding" or "credit card reward points" followed by the last four digits of your credit card.

Similarly, if you want to apply for a new cheque book, you can type, "New Cheque Book Request" and send the message. The bank will respond with a confirmation.

It is a simple way to conduct most of your banking activities online, without having to go to a branch.

Here is a list of services you can avail through Kotak WhatsApp Banking

1Account balance
2Last 3 transactions
3Statement Request
4Cheque Status
5Know your Customer Relationship Number (CRN)
6New Cheque Book Request
7Nearest ATM
8Nearest Branch
9Kotak Credit card application status
10List of services
11PAN Card Updation
12Aadhaar Card Number Updation
13Mobile Number Updation
14Email ID Updation
15Activation / Deactivation of Passbook
16FATCA Declaration (Compulsory for bank account opening)
17NACH Cancellation to cancel auto debit from your bank account
18Modification of Home Branch
19Deregistration of Printed Statement
20Account Upgradation
21Set MPIN for 811
22Complete 811 Full KYC
23Fund 811 Account
24Amount Due
25Available Credit balance
26Generate / Reset PIN
27Credit card Offers
28Report a Lost or stolen card
29Apply for credit Card
30Pay Credit card bills

Is It Safe To Use Kotak Whatsapp Banking? What Are The Security Features In Place To Protect My Data?

WhatsApp banking is secure because all messages are encrypted end-to-end. Furthermore, your account information is not shared with anyone. Because WhatsApp does not support transactions, you do not need to enter any confidential information such as a PIN or password when messaging.

If your phone is stolen, anti-social elements may gain access to your banking data/information on WhatsApp, potentially leading to identity theft. If you notice any suspicious activity in your account, you should notify your bank immediately.

Also Read: Kotak Mahindra Bank Mobile Banking

What If My Phone Is Lost Or Misplaced?

In the event that your mobile device is lost or stolen, you should immediately deactivate your WhatsApp account by sending an email to with the phrase "Lost/Stolen: Please deactivate my account" in the body and subject line.

In the body, you must include your phone number. The phone number should be written in international characters. For example, if your registered mobile number in India is 9705643212, you must enter +919705643212 in the email. Your WhatsApp account will be deactivated immediately, and a thief will be unable to use the WhatsApp banking service.


Whatsapp is a widely used platform because it is user-friendly and secure. Using it for banking functions is a smart way of banking, without having to stand in long queues in the branch. Whatsapp banking, is rightly marketed, can be a great financial tool for Indian consumers.

FAQ Kotak whatsapp Banking:

1. What is Whatsapp Banking?

Kotak Whatsapp Banking is a digital banking feature, which lets you do all your banking transactions and check your account balance through Whatsapp.

2. Who can access Kotak Whatsapp Banking?

All eligible customers of Kotak Bank accounts can use this feature.

3. Will I be charged to use this feature?

No, you shall not be charged anything for this feature.

4. Can I transfer money using Kotak Whatsapp Banking?

As of now, there is no option to transfer money using Whatsapp Banking. You can, however, check account balance, request cheque book, and avail other services.

5. Can I use Kotak Whatsapp Banking on more than one phone?

Generally, Whatsapp Banking is allowed on the mobile number that is linked to your Kotak Bank account. So it is not possible to use the same account on multiple phones.

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