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SBI Bank FASTag Introduction

Starting from December 15th, 2019, all toll plaza payments must be made via FASTag. It can be purchased from over 28,500 Point-of-Sale (PoS) terminals. It can be conveniently bought by visiting websites of different member banks such as SBI, ICICI Bank, Axis bank, Paytm Payment Banks, HDFC Bank, IDFC First Bank. It is now also available online on Amazon.

SBI FASTag is a device that uses Radio Frequency Identification (RFID) software to allow toll payments directly from the prepaid account or related savings account. It is connected to your vehicle's windscreen and helps you to pass through toll plazas without waiting for cash transactions. The tag can be purchased from tag issuers, and if it is connected to the prepaid account, the tag must be recharged or upgraded as needed. The tag gives the customer convenience and ease with time, fuel and money savings.

Benefits of purchasing your FASTag from SBI

Sbi Fastag
  • SBI FASTag Rewards gives cashbacks for payments at all National Highway Toll plazas
  • Enables customers to save time, energy and money through quick recharge & top up of your FASTag account via country-wide licensed SBI service providers
  • SBI FASTag online recharge through the customer's dedicated online portal through credit card, debit card, net banking, wallets, etc.
  • In the customer app, you can view transaction history, toll payment history, account balance, etc.
  • A customer may create a personal account by registering online and can have the facility of topping up the FASTag account through online modes i.e. credit card, debit card, internet banking etc.

How Does SBI FASTag Work?

FASTag is an electronic toll collection device attached to the windscreen of a vehicle to enable drivers to drive through toll plazas without having to stop. It is a 10x 5 cm, in the shape of a rectangle, multi-layered tag, made of good quality paper, containing chip and antenna within its layers. It uses Radio Frequency Identification (RFID) technology to enable direct toll payments from a moving vehicle. The toll fare is directly deducted from the bank account linked to FASTag. It will not only encourage cashless payments at toll plaza, but also decongest national highways. SBI FASTag can be conveniently recharged online through credit card, debit card, net banking and IMPS.

Features of SBI FASTag

  • Cashless payment– Users of SBI FASTag need not carry cash for toll transactions and need not think about the exact change to be paid for toll payments.
  • Promotional cashback– Up to March 31, 2020, all SBI FASTag users will receive a monthly cashback of 2.5% of toll transactions.
  • Faster transit– Auto-debiting the exact amount via the SBI FASTag allows for quicker travel through the toll places and saves time.
  • Online recharge– You can recharge SBI FASTag online via Credit Card / Debit Card / Net Banking / IMPS etc.
  • SMS alerts– Immediate SMS warnings for toll payments, low balance, etc. on registered mobile number.

How to purchase SBI FASTag?

Customers can visit the official SBI website for FASTag at https://FASTag.onlinesbi.com/SbiFASTag for all details pertaining to the purchase and use of SBI FASTags. According to this website, a customer can get their SBI FASTag card from any of the PoS locations (listed on the above weblink) across the country. For verification purposes, they must submit complete KYC documents, copy of vehicle RC along with other documents for verification. SBI FASTag is available in two categories:

  • Limited KYC holders account - This form of SBI FASTag account cannot have more than Rs.10,000/- in its FASTag (Prepaid) account at any given point in time. It also restricts the monthly reload limit to Rs.10,000/-
  • Full KYC holders account - This form of SBI FASTag account cannot have more than Rs. 1 Lakh in its FASTag (prepaid) account at any given point in time. This account does not have a monthly reload limit.

Documents required to purchase SBI FASTag

  • Duly filled SBI FASTag application form
  • Registration Certificate (RC) of the vehicle 
  • Address Proof: Voter ID, Passport, Ration Card, Utility Bills, Shop License, Letter of Introduction or Confirmation from Post Office, Letter of Introduction by Local Self Government Official
  • ID Proof: PAN Card, Passport of same address, Voter's ID Card of same address, Aadhaar card, Ration card, Last 3 month’s utility bill, Shop License, Letter of Introduction by Local Self Government Official, Letter of Introduction or Confirmation from Post Office as
  • Recent passport-size photograph of the vehicle owner/customer

SBI FASTag fee and charges

  • Issuance fees of the Tag:- SBI charges Rs.100/- as FASTag issuance charge across all categories, including all applicable taxes
  • Other Charges: - A minimum refundable security amount, depending on the vehicle category, and a minimum balance amount would be charged to the customer as per the below given table:
Vehicle Class No.ParticularsSecurity Amount (in Rs.)Minimum Balance (in Rs.)

4

Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle

200

100

5

Light Commercial Vehicle

300

140

6

Three Axle Commercial Vehicles

400

300

7

Bus/Truck

400

300

12

4 to 6 axle

400

300

15

7 or More Axle

400

300

16

Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)

400

300

Please note: 

Taxes applicable to all forms of top ups and purchases.

For all types of transactions, a minimum convenience fee will be levied.

Minimum Balance is the minimum amount of recharge to be done when enabling the RFID tag.

The security sum will apply as per the vehicle class and will be reimbursed to the customer when the RFID Tag account is closed.

Toll deduction from the SBI FASTag account will be in compliance with the respective toll places.

SBI FASTag helpline numbers

For any queries or grievances regarding your SBI FASTag, you can call SBI Contact Centre at their Toll Free Number: 1800-11-0018

To lodge any FASTag related complaints - Email IDhelpdesk[dot]FASTag[at]sbi[dot]co[dot]in  and CC to team[dot]sbietc[at]sbi[dot]co[dot]in

For the convenience of FASTag users, MoRTH/NHAI/IHMCL has launched the ‘1033’ helpline number to address toll plaza level FASTAG complaints. Customers can simply dial 1033 from mobile or landline for the following problems:

  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza is not accepting FASTag
  • Plaza is not able to read the Tag
  • Plaza is not supporting monthly pass issuance
  • Any other applicable issue for FASTag

FAQs: SBI FASTags

1. Does the SBI FASTag have a validity period?

The validity of FASTag is unlimited. But the sticker comes with a 3-year guarantee. It is possible to use the same FASTag until the tag is read by the reader and not corrupted. If the reading standard depreciates due to wear and tear, please contact SBI FASTag customer care for a new tag at an additional cost.

2. What should I do if my SBI FASTag is debited twice at the toll plaza?

Do not worry if the FASTag is debited twice at the toll plaza. You can contact the customer care, who will in turn raise the query with the NPCI system and resolve the matter.

3. What do I do if my SBI FASTag is not read by the scanner at the toll plaza?

In case the tag reader of the plaza is not working, no need to worry. The customer may pay the toll in cash and can pass through the toll plaza. In case the tag is not pasted correctly on the vehicle and so is unable to be read by the scanner, the customer may request the toll plaza worker to use the handheld device to read the tag and pass through the toll plaza. Or he may also choose to pay the toll by cash and then later affix the FASTag correctly. If the FASTag is affixed correctly and is still not read by the scanner, the customer may pay the toll in cash and pass through the toll plaza. After that, the customer may approach SBI Customer Care to inform the issue and the SBI’s Point of Sale holder will approach the customer and resolve the issue free of cost.

4. What if my FASTag account balance goes below the minimum required balance in the tag?

The customer can recharge their FASTag account either at the point of sale location of SBI or use online services i.e. internet banking or the customer portal provided by the bank to top up the FASTag wallet.

5. How to surrender/cancel my SBI FASTag?

In order to surrender or close your SBI FASTag account, you need to submit a written request for cancellation/surrender/closure of the tag and submit the existing Tag. If you want to replace a tag that is damaged due to wear or tear, the existing should be surrendered before placing a new request. You will be issued with a new tag at an additional fee.

6. What are the documents required to avail an SBI FASTag?

The documents are divided into two parts: Limited KYC holder’s account: RC copy of the vehicle, ID and address proof and photo of the customer. Full KYC Holders account: RC Copy of the vehicle, ID and address proof, photo of the customer. The customer is requested to carry all the originals for verification purposes

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