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Starting from December 15th, 2019, all toll plaza payments must be made via FASTag. It can be purchased from over 28,500 Point-of-Sale (PoS) terminals. It can be conveniently bought by visiting websites of different member banks such as SBI, ICICI Bank, Axis bank, Paytm Payment Banks, HDFC Bank, IDFC First Bank. It is now also available online on Amazon.
SBI FASTag is a device that uses Radio Frequency Identification (RFID) software to allow toll payments directly from the prepaid account or related savings account. It is connected to your vehicle's windscreen and helps you to pass through toll plazas without waiting for cash transactions. The tag can be purchased from tag issuers, and if it is connected to the prepaid account, the tag must be recharged or upgraded as needed. The tag gives the customer convenience and fuel and money savings.
About SBI Bank FASTag
FASTag is an electronic toll collection device attached to the windscreen of a vehicle to enable drivers to drive through toll plazas without having to stop. It is a 10x 5 cm, in the shape of a rectangle, multi-layered tag, made of good quality paper, containing chip and antenna within its layers. It uses Radio Frequency Identification (RFID) technology to enable direct toll payments from a moving vehicle. The toll fare is directly deducted from the bank account linked to FASTag. It will not only encourage cashless payments at the toll plaza but also decongest national highways. SBI FASTag can be conveniently recharged online through credit card, debit card, net banking and IMPS.
Customers can visit the official SBI website for FASTag at https://FASTag.onlinesbi.com/SbiFASTag for all details pertaining to the purchase and use of SBI FASTags. According to this website, a customer can get their SBI FASTag card from any of the PoS locations (listed on the above weblink) across the country. For verification purposes, they must submit complete KYC documents, a copy of vehicle RC and other documents for verification. SBI FASTag is available in two categories:
Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle
Light Commercial Vehicle
Three Axle Commercial Vehicles
4 to 6 axle
7 or More Axle
Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)
For any queries or grievances regarding your SBI FASTag, you can call SBI Contact Centre at their Toll-Free Number: 1800-11-0018
To lodge any FASTag related complaints - Email IDhelpdesk[dot]FASTag[at]sbi[dot]co[dot]in and CC to team[dot]sbietc[at]sbi[dot]co[dot]in
For the convenience of FASTag users, MoRTH/NHAI/IHMCL has launched the ‘1033’ helpline number to address toll plaza level FASTag complaints. Customers can simply dial 1033 from mobile or landline for the following problems:
1. Does the SBI FASTag have a validity period?
The validity of FASTag is unlimited. But the sticker comes with a 3-year guarantee. It is possible to use the same FASTag until the tag is read by the reader and not corrupted. If the reading standard depreciates due to wear and tear, please contact SBI FASTag customer care for a new tag at an additional cost.
2. What should I do if my SBI FASTag is debited twice at the toll plaza?
Do not worry if the FASTag is debited twice at the toll plaza. You can contact customer care, who will in turn raise the query with the NPCI system and resolve the matter.
3. What do I do if my SBI FASTag is not read by the scanner at the toll plaza?
In case the tag reader of the plaza is not working, no need to worry. The customer may pay the toll in cash and can pass through the toll plaza. In case the tag is not pasted correctly on the vehicle and so is unable to be read by the scanner, the customer may request the toll plaza worker to use the handheld device to read the tag and pass through the toll plaza. Or he may also choose to pay the toll by cash and then later affix the FASTag correctly. If the FASTag is affixed correctly and is still not read by the scanner, the customer may pay the toll in cash and pass through the toll plaza. After that, the customer may approach SBI Customer Care to inform the issue and the SBI’s Point of Sale holder will approach the customer and resolve the issue free of cost.
4. What if my FASTag account balance goes below the minimum required balance in the tag?
The customer can recharge their FASTag account either at the point of sale location of SBI or use online services i.e. internet banking or the customer portal provided by the bank to top up the FASTag wallet.
5. How to surrender/cancel my SBI FASTag?
In order to surrender or close your SBI FASTag account, you need to submit a written request for cancellation/surrender/closure of the tag and submit the existing Tag. If you want to replace a tag that is damaged due to wear or tear, the existing should be surrendered before placing a new request. You will be issued with a new tag at an additional fee.
6. What are the documents required to avail of an SBI FASTag?
The documents are divided into two parts: Limited KYC holder’s account: RC copy of the vehicle, ID and address proof and photo of the customer. Full KYC Holders account RC Copy of the vehicle, ID and address proof, photo of the customer. The customer is requested to carry all the originals for verification purposes.
Axis Bank FASTag
Bank Of Baroda FASTag
City Union Bank FASTag
Equitas Small Finance Bank FASTag
Federal Bank FASTag
Fino Payments Bank FASTag
HDFC Bank FASTag
ICICI Bank FASTag
IDFC Bank FASTag
IndusInd Bank FASTag
Karur Vysya Bank FASTag
Kotak Mahindra Bank FASTag
Nagpur Nagarik Sahakari Bank FASTag
Punjab National Bank FASTag
Saraswat Bank FASTag
South Indian Bank FASTag
Syndicate Bank FASTag
Union Bank Of India FASTag
YES Bank FASTag
CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.