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Seeing multiple queues at toll plazas where cars would wait for their chance to pay toll charges before driving away is a common sight across India. The entire process of manual payments made with cash or card is generally very slow and could also be time-consuming. With this state of affairs, the National Highways Authority of India (NHAI) decided to roll out a new and innovative technology that allows making toll payments fast and easy. FASTag is a reloadable tag that allows toll charges to be deducted automatically when the car passes through the toll gate.
ICICI Bank FASTag program is designed to support the National Electronic Toll Collection (NETC) initiative started by NPCI under the guidelines of NHAI and IHMCL with the objective of effortless toll payments. The bank issues a compact rectangular 10x5 cm tag under this program for automatic toll collection at the toll plazas. With this facility, one can enjoy cashless payment at more than 407 toll plazas across the nation.
About ICICI Bank FASTag
FASTag is an easy to use and rechargeable tag which allows automatic deduction of toll charges and helps vehicles to pass through the toll plaza without waiting for any cash payments or manual intervention. FASTag is an ideal solution for people looking to have hassle-free trips, especially on national highways. FASTag is currently available at more than 420 toll plazas across various national as well as state highways. Additional toll plazas are being planned to be brought under the FASTag program in the near future.
ICICI FASTag is a small rectangular 10x5 cm tag which allows automatic deduction of toll charges at toll plazas. The device is made of high-grade paper and contains a chip and antenna inside its layers. It uses Radio-frequency Identification (RFID) technology for functioning and is directly linked to a prepaid account from which the toll amount is deducted.
With this tag affixed to any vehicle, one can pass through a toll plaza without stopping and waiting in the queue to make cash payment. After the activation of the tag account, the tag is attached to the windscreen of the vehicle. When one drives through a toll plaza using the dedicated FASTag lanes, the tag readers read the information contained in the tag and deduct the applicable toll fee.
Here are some of the main features of ICICI FASTag:
ICICI: Online application process
One can apply for an ICICI Bank FASTag online only for the car, jeep and light motor vehicle (LMV) class by following below mentioned steps:
ICICI: Offline application process
To apply for an ICICI Bank FASTag offline, one must visit the POS locations of ICICI Bank at nearest toll plaza with the following KYC documents:
ICICI Bank FASTag can be recharged through modes such as internet banking, NEFT/RTGS, UPI, credit card, debit card, cheque, cash etc. For online recharges users must:
ICICI Bank CIB and RIB
0.2% to 0.85% (basis the transaction value)*
1.8% of transaction value*
1% to 1.65% (basis the transction value)*
As per the NEFT cycle
ICICI Bank: T+1 Other Bank: T + 4 T = time or date of a transaction initiated
Fees – Joining fees of Rs. 99 is applicable on all ICICI FASTags. These fees include GST. Below table provides details on the one-time FASTag deposit amounts as applicable.
Car / Jeep / Van
TATA Ace and similar mini Light Commercial Vehicle
Light Commercial Vehicle / Mini Bus
Bus 3 Axle
Truck 3 Axle
Bus 2 Axle / Truck 2 Axle
Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle
Truck 7 Axle and above
Earth Moving / Heavy Construction Machinery
1. Is FASTag compulsory & is FASTag for any particular kind/category of vehicle?
Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.
2. Whom should I report the delay in FASTag delivery?
To report the delay in FASTag delivery, call the customer care number of ICICI Bank. The executives will let you know about the status of your tag and take the required action. Mentioned below are the customer care details for ICICI FASTag: Toll-free customer helpline number: 1800-210-0104, Chargeable number: 1860-267-0104
3. Where can I use the ICICI Bank FASTag?
You can use the FASTag at more than 400 toll plazas that are integrated with the NETC program. To use the FASTag you will have to pass through the designated FASTag lanes in the toll plazas.
4. How to block ICICI FASTag account in case of loss or theft?
Contact the customer care number to block your FASTag account. Once you have created a new account, the balance in the old account will be transferred to the new one.
A FASTag is essentially a Radio-frequency Identification (RFID) that allows toll booths to easily collect money and users to pay automatically instead of waiting in long queues for cash transactions. ICICI Bank offers FASTag across the nation in a bid to automate the toll-paying process.
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