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ICICI Bank FASTag Introduction

Seeing multiple queues at toll plazas where cars would wait for their chance to pay toll charges before driving away is a common sight across India. The entire process of manual payments made with cash or card is generally very slow and could also be time-consuming. With this state of affairs, the National Highways Authority of India (NHAI) decided to roll out a new and innovative technology that allows making toll payments fast and easy. FASTag is a reloadable tag that allows toll charges to be deducted automatically when the car passes through the toll gate.

ICICI Bank FASTag program is designed to support the National Electronic Toll Collection (NETC) initiative started by NPCI under the guidelines of NHAI and IHMCL with the objective of effortless toll payments. The bank issues a compact rectangular 10x5 cm tag under this program for automatic toll collection at the toll plazas. With this facility, one can enjoy cashless payment at more than 407 toll plazas across the nation.

How does ICICI FASTag Work?

Icici Bank Fastag

FASTag is an easy to use and rechargeable tag which allows automatic deduction of toll charges and helps vehicles to pass through the toll plaza without waiting for any cash payments or manual intervention. FASTag is an ideal solution for people looking to have hassle-free trips, especially on national highways. FASTag is currently available at more than 420 toll plazas across various national as well as state highways. Additional toll plazas are being planned to be brought under the FASTag program in the near future.

ICICI FASTag is a small rectangular 10x5 cm tag which allows automatic deduction of toll charges at toll plazas. The device is made of high-grade paper and contains a chip and antenna inside its layers. It uses Radio-frequency Identification (RFID) technology for functioning and is directly linked to a prepaid account from which the toll amount is deducted.

With this tag affixed to any vehicle, one can pass through a toll plaza without stopping and waiting in the queue to make cash payment. After the activation of the tag account, the tag is attached to the windscreen of the vehicle. When one drives through a toll plaza using the dedicated FASTag lanes, the tag readers read the information contained in the tag and deduct the applicable toll fee.

Features of ICICI FASTag

Here are some of the main features of ICICI FASTag:

  • Users needn't stop at the toll plazas to pay the applicable toll by cash when they have an active FASTag account.
  • While travelling through the State Highways and National Highways users don’t have to carry cash for making toll payments.
  • Users can recharge their tag account online by means of ICICI Credit Card, Debit Card, NEFT, RTGS, UPI or Net Banking.
  • The device is interoperable and thus users can use the same device at multiple toll stations that are integrated with the FASTag program.
  • The bank will provide users with a FASTag customer portal wherein they can access their account statement anytime by logging in.
  • Users can get 2.5% cashback when they transact through ICICI Bank FASTag on the National Highway plazas till 31 March 2020.
  • Users can opt for cashless toll payment on toll plazas at Outer Ring road.  
  • Users can enjoy 50% off on toll charges for a return journey within 24 hours if they pay through ICICI Bank FASTag.
  • For every transaction on a user's FASTag account, they will receive SMS alerts on their mobile number registered with the bank.
  • For customers with updated KYC documents the FASTag Account recharge limit is Rs.1 lakh and for non-KYC customers, the recharge limit is only Rs. 20,000.

How to Get an ICICI FASTag?

ICICI: Online application process

One can apply for an ICICI Bank FASTag online only for the car, jeep and light motor vehicle (LMV) class by following below mentioned steps:

  • Visit the ICICI Bank FASTag web portal at https://www.icicibank.com/Personal-Banking/cards/prepaid/fastag/index.page# 
  • Click on ‘Apply Now’ on the home page. 
  • A form will appear on the screen which one needs to fill up with personal information. Select the ID proof from driving license, voter ID card, passport (first and last page), and PAN card enter the ID proof no, and upload a copy of the ID proof on the portal. Click on 'Next'.
  • Enter address details and vehicle details in the next two steps. 
  • When done, cross-check the particulars and click on ‘Confirm Application’.
  • After paying the applicable fees depending on the category of vehicle and verification of documents, ICICI Bank FASTag is issued to the applicant.

ICICI: Offline application process

To apply for an ICICI Bank FASTag offline, one must visit the POS locations of ICICI Bank at nearest toll plaza with the following KYC documents:

  • Registration Certificate (RC Book) of the vehicle 
  • Duly filled and signed application form for ICICI Bank FASTag 
  • A valid driving license for address proof and ID proof  
  • Passport-size photograph of the vehicle owner/customer
  • KYC documents of the vehicle owner  
  • Individual customer: PAN Card, Aadhaar Card, Passport, Voter ID card, etc.
  • Corporate customer:
    • For a Proprietorship, proprietor’s address proof, PAN card, Shop Act, and other Firm proof are required.
    • For a partnership/private limited/public limited company, corporate’s PAN card, signing authority's photo ID, names and addresses of directors and partners, and Registration Certificate/Partnership Deed/Certificate of Incorporation of the firm are required.
  • After paying the applicable fees and charges, the bank will create a FASTag account by the user’s name and issue a FASTag against it. After it gets activated, a bank representative will affix the tag on the windscreen of the user’s vehicle. Thus, it is mandatory to take the vehicle to the POS.

How Does ICICI FASTag Work?

ICICI Bank FASTag can be recharged through modes such as internet banking, NEFT/RTGS, UPI, credit card, debit card, cheque, cash etc. For online recharges users must:

  • Visit www.icicibank.com/fastag with username and password
  • Go to Payments ® Recharge account
  • Select Tag/CUG wallet recharge as applicable and choose the payment mode as per convenience
  • Choose from one of the following options available:
Available OptionsFunds upload timeConvenience fee#

ICICI Bank CIB and RIB

Real-time

Free

UPI

Real-time

Free

Debit Card

Real time

0.2% to 0.85% (basis the transaction value)*

Credit Card

Real-time

1.8% of transaction value*

Internet Banking

Real time

1% to 1.65% (basis the transction value)*

NEFT

As per the NEFT cycle

  • CUG wallet recharge: Free or NEFT/RTGS charged as levied by the source bank
  • Tag wallet recharge: Rs.15 per transaction for Tag level recharge

Cheque

ICICI Bank: T+1
Other Bank: T + 4
T = time or date of a transaction initiated

Free

What is an ICICI FASTag Fee?

Fees – Joining fees of Rs. 99 is applicable on all ICICI FASTags. These fees include GST. Below table provides details on the one-time FASTag deposit amounts as applicable.

Tag ClassDescriptionTag ColourTag DepositThreshold amount

4

Car / Jeep / Van

Violet

200

200

4

TATA Ace and similar mini Light Commercial Vehicle

Violet

200

100

5

Light Commercial Vehicle / Mini Bus

Orange

300

140

6

Bus 3 Axle

Yellow

400

300

6

Truck 3 Axle

Yellow

500

300

7

Bus 2 Axle / Truck 2 Axle

Green

400

300

12

Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle

Pink

500

300

15

Truck 7 Axle and above

Blue

500

300

16

Earth Moving / Heavy Construction Machinery  

Black

500

300

Things to Know About FASTag

  • It is important to note that one cannot use a single FASTag with two or more vehicles, users have to buy two separate FASTags for the two vehicles and so on.
  • As per the IHMCL website, "If you reside within a range of 10 km from the toll plaza, you can avail a concession on toll to be paid via your FASTag. In such a case, you need to submit the required documents - proof of residence at the bank, nearest POS location to validate that your residential address is within 10 km of a particular toll plaza. Once the address is verified, you can avail a concession on the toll paid via FASTag assigned to your vehicle."
  • Once a user’s FASTag account is active and he crosses a FASTag-enabled lane on a toll plaza, a balance is automatically deducted from the bank account and he will receive an SMS alert on the registered mobile number.
  • Starting December 1 2019, if one enters a FASTag-enabled lane without getting a FASTag active, he or she will be charged double the amount of toll fee and will have to pay by cash.

FAQs: ICICI FASTag

1. Is FASTag compulsory & is FASTag for any particular kind/category of vehicle?

Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

2. Whom should I report the delay in FASTag delivery?

To report the delay in FASTag delivery, call the customer care number of ICICI Bank. The executives will let you know about the status of your tag and take the required action. Mentioned below are the customer care details for ICICI FASTag: Toll-free customer helpline number: 1800-210-0104, Chargeable number: 1860-267-0104

3. Where can I use the ICICI Bank FASTag?

You can use the FASTag at more than 400 toll plazas that are integrated with the NETC program. To use the FASTag you will have to pass through the designated FASTag lanes in the toll plazas.

4. How to block ICICI FASTag account in case of loss or theft?

Contact the customer care number to block your FASTag account. Once you have created a new account, the balance in the old account will be transferred to the new one.

End Note

A FASTag is essentially a Radio-frequency Identification (RFID) that allows toll booths to easily collect money and users to pay automatically instead of waiting in long queues for cash transactions. ICICI Bank offers FASTag across the nation in a bid to automate the toll-paying process.

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