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About Punjab National Bank FASTag
It is very simple to apply for a Punjab National Bank FASTag
Home Products Government Business PNB NETC FASTag
Customers can recharge their PNB FASTag account online by using their Credit Card/ Debit Card/ Net Banking credentials.
PNB NETC FASTag Helpline Number: 18004196610
MoRTH/NHAI/IHMCL has also launched a dedicated helpline number for addressing FASTag issues and complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:
Lost / Stolen / Damaged Tags
In case your Tag is lost or stolen or damaged, you have to immediately inform PNB Customer Care to block the card to prevent misuse. The member must file a report with the local police and should be able to produce a copy of the police report upon request by Punjab National Bank.
The Tag Member can report the damage/ loss/ theft of the tag to Customer Care over the telephone, online web portal or by email. Customer Care shall, upon adequate verification, hotlist/ cancel/ suspend the Tag and terminate all facilities in relation to the tag.
A replacement tag will be issued to the member upon payment of applicable charges. The balance amount from the previous tag shall be transferred to the new tag account.
The Tag Member declares that if a tag is reported as lost, stolen or damaged or stolen, the Tag Member is liable to return such tag to Punjab National Bank if it is found subsequently. The Tag Member is also responsible for returning the damaged Tag to Punjab National Bank, in the event that a Tag has been damaged, to allow the tag account to be closed.
FASTag is an electronic toll collection system in India, operated by the National Highway Authority of India (NHAI). It employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid wallet linked to the FASTag. The tag should be affixed on the windscreen of the vehicle and enables the vehicle to zip through toll plazas without stopping for cash transactions. The tag can be purchased from official POS points at any of the toll plazas or through participating Banks.
Since it is linked to a prepaid account, all you have to do is recharge or top-up as per requirement. As per NHAI, FASTag has unlimited validity. A 2.5% cashback offer is also in force to promote the use of FASTag. FASTag users can pass through dedicated lanes at all toll plazas specially demarcated for them.
Punjab National Bank is a designated bank for the FASTag issue. Applicants can apply for a FASTag at their nearest PNB Branch or online through their official website.
1. Is there a separate lane for FASTag users?
Yes, FASTag users will always get a separate lane at toll plazas which will be only used by FASTag affixed vehicles.
2. Which are the roads where the tag can be used?
Currently, FASTag operates at 400+ toll plazas throughout national and state highways. There are steps being taken to include more toll plazas under the FASTag system.
3. What will happen to my account balance if my FASTag is lost or stolen?
If you find that your FASTag has been lost or stolen, it can be blocked immediately. You have to call and report this to the bank’s customer care number. A new FASTag account will be created by collecting the Tag issuance charges and the remaining balance from the old account will be transferred to this new account.
4. How would I cross the toll plaza if the NETC equipment is not working?
In case of NETC equipment is not working, in spite of your FASTag account having sufficient balance, you can pay the toll fee in cash at the plaza and pass.
5. Will I get any concessions given to local vehicles if I reside within 10 Km of a toll plaza?
You can take the FASTag and submit the proof of your stay within 10 Km of your toll plaza. Once verified you will get the concessions.
6. What if I relocate to another city?
FASTag is interoperable and will work on all enabled toll plazas. In case of change in city or address, you can inform the Issuer Agency/Bank.
7. I have two vehicles; can I use the same FASTag for both vehicles?
No, you will need to buy two separate FASTags for each vehicle.
8. What is the validity of the FASTag?
The FASTag validity is for 5 years. Once you have purchased it, you only need to recharge or top-up FASTag as per your requirement
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