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Punjab National Bank FASTag Introduction

FASTag is an electronic toll collection system in India, operated by the National Highway Authority of India (NHAI). It employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid wallet linked to the FASTag. The tag should be affixed on the windscreen of the vehicle and enables the vehicle to zip through toll plazas without stopping for cash transactions. The tag can be purchased from official POS points at any of the toll plazas or through participating Banks.

Since it is linked to a prepaid account, all you have to do is recharge or top-up as per requirement. As per NHAI, FASTag has unlimited validity. A 2.5% cashback offer is also in force to promote the use of FASTag. FASTag users can pass through dedicated lanes at all toll plazas specially demarcated for them.

Punjab National Bank is a designated bank for the FASTag issue. Applicants can apply for a FASTag at their nearest PNB Branch or online through their official website.

What are the benefits of using FASTag?

Punjab National Bank Fastag
  • One tag for country wide use: FASTag is presently operational at 400+ toll plazas across national highways. The system is inter-operable and the same FASTag can be used across all toll plazas under the National Electronic Toll Collection (NETC) program. Planning is underway to include more toll plazas under the ambit of FASTag.
  • Avoid long queues at the Toll Plaza: When your vehicle approaches the toll plaza, the tag reader installed in the toll gates reads your FASTag and automatically deducts the corresponding toll charges from your tag wallet. This greatly reduces the waiting time in every toll plaza.
  • Forget carrying cash for toll payments: The toll amount is directly deducted from your wallet account removing the need for carrying cash for toll transactions.
  • Saves time and fuel: FASTags enable you to zip through toll gates without having to wait to make transactions. This saves enormous time and money.
  • SMS alerts for each toll transaction: Users get instant SMS notification for every toll plaza transaction carried out on their tag account. This enables the user to keep a tab on their account balance.
  • Easy recharge options: Users can conveniently recharge their tag account online or at any of the POS points at toll plazas. They can use credit card, debit card, Netbanking or UPI apps to recharge their account.
  • Online portal for tag holders: FASTag users can create an account on the online portal to manage their tag account without any hassles. They can check various things like tag balance, transactions and account information on this online portal.

How to register for Punjab National Bank FASTag?

It is very simple to apply for a Punjab National Bank FASTag

  • Walk into the nearest branch of Punjab National Bank to apply for a FASTag
  • Apply online on the bank’s website. Follow this path to register online. 

Home Products Government Business PNB NETC FASTag

Documents required to apply for Punjab National Bank FASTag

  • Registration Certificate (RC) of the vehicle
  • KYC documents, as listed in the application form. All documents should be in the name of the vehicle owner.

How can I recharge my FASTag account?

Customers can recharge their PNB FASTag account online by using their Credit Card/ Debit Card/ Net Banking credentials.

Charges for Punjab National Bank FASTag:

Vehicle TypeSecurity DepositThreshold AmountFASTag Issuance FeeTotal Cost
Tata Ace/ Car/ Van/ JeepRs.200Rs.200Rs.100Rs.400

Please note:

  • Service tax will be levied on all the prescribed fees & charges at the applicable rates.
  • Convenience fee will be applicable for online recharge.
  • Threshold amount is the minimum recharge amount to be done at the time of tag activation.
  • The above mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to you at the time of FASTag account closure.

PNB NETC FASTag Helpline Number: 18004196610

MoRTH/NHAI/IHMCL has also launched a dedicated helpline number for addressing FASTag issues and complaints at toll plaza level. Customer can simply dial 1033 from Mobile/Landline for the following issues:

  • Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
  • Plaza not accepting FASTag
  • Plaza not able to read the Tag
  • Plaza not supporting for monthly pass issuance
  • Any other applicable issue for FASTag

Lost / Stolen / Damaged Tags

In case your Tag is lost or stolen or damaged, you have to immediately inform the PNB Customer Care to block the card to prevent misuse. The member must file a report with the local police and should be able to produce a copy of the police report upon request by Punjab National Bank.

The Tag Member can report the damage/ loss/ theft of the tag to the Customer Care over telephone, online web portal or by email. Customer Care shall, upon adequate verification, hotlist/ cancel/ suspend the Tag and terminate all facilities in relation to the tag.

A replacement tag will be issued to the member upon payment of applicable charges. The balance amount from the previous tag shall be transferred to the new tag account.

The Tag Member declares that if a tag is reported as lost, stolen or damaged or stolen, the Tag Member is liable to return such tag to Punjab National Bank if it is found subsequently. The Tag Member is also responsible for returning the damaged Tag to Punjab National Bank, in the event that a Tag has been damaged, to allow the tag account to be closed.

Punjab National Bank FASTag FAQs:

1. Is there a separate lane for FASTag users?

Yes, FASTag users will always get a separate lane at toll plazas which will be only used by FASTag affixed vehicles.

2. Which are the roads where the tag can be used?

Currently FASTag operates at 400+ toll plazas throughout national and state highways. There are steps being taken to include more toll plazas under the FASTag system.

3. What will happen to my account balance if my FASTag is lost or stolen?

If you find that your FASTag has been lost or stolen, it can be blocked immediately. You have to call and report this to the bank’s customer care number. A new FASTag account will be created by collecting the Tag issuance charges and the remaining balance from the old account will be transferred to this new account.

4. How would I cross the toll plaza if the NETC equipment is not working?

In case NETC equipment is not working, in spite of your FASTag account having sufficient balance, you can pay the toll fee in cash at the plaza and pass.

5. Will I get any concessions given to local vehicles if I reside within 10 Km of a toll plaza?

You can take the FASTag and submit the proof of your stay within the 10 Km of your toll plaza. Once verified you will get the concessions.

6. What if I relocate to another city?

FASTag is inter operable and will work on all enabled toll plazas. In case of change in city or address, you can inform the Issuer Agency/Bank.

7. I have two vehicles; can I use the same FASTag for both vehicles?

No, you will need to buy two separate FASTags for each vehicle.

8. What is the validity of the FASTag?

The FASTag validity is for 5 years. Once you have purchased it, you only need to recharge or top up FASTag as per your requirement.

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